Jackery Solar Generator Explorer 2000 Pro

First. The batteries ROCK! They’ve been great. The Bad… the solar panels are atrocious. They are unusable. I have a 3000 Pro, 2000 Pro and 1000 Explorer plus as well as the baby 100! I bought them specifically for home backup, camping and remote film production work. I have six 200W panels, four 100W and two 80W panels as well as multiple extension cables and linking adaptors (to attach three panels at once, per input). The damage referenced above is from (1) unboxing and (2) wind blew them over, they collapsed to the ground (it was not raining). In no way should they have lost screws or even cracked! To be honest, these sat in the boxes (unopened) for a year before I used them. It was a climate controlled environment. I opened them to use after the first major storm of 2024 in Houston that caused the massive power outage from straight line winds. It was full sunlight and I could barely get them to register any input power. The most I got at anyone time into the 3000 Pro was about 400KW, I had SIX 200W Solar Sagas connected! Horrible! I couldn’t get ahold of cs from Jackery, I don’t do social media so complaining in social world wasn’t an option (which I wouldn’t do regardless), I tried anything and everything. The 80W panels produced more than the 200 on the 2000 Pro. I gave up and just took them to a neighbors house (that had a home generator) and charged them there. I also used the “power on board” generator in my F150 to charge as well. I love the batteries and they work great but I tell ya, the panels are worthless! So, I spent thousands to only end up buying a 5000W Inverter by Westinghouse. Thing is super rock solid, runs off propane, so I ended up using it to charge my solar generators to use in other parts of the house. I’m extremely disappointed in Jackery’s lack of customer service and quality of solar panels. The batteries have worked great for many other applications (remote film production work and medical supply backup) but not for emergency home backup. When hurricane Beryl hit a few months ago, I used these batteries in tandem with the generator and that worked great. I wouldn’t recommend for home backup but would for camping, production work or anything remote.

I've only had the Jackery 2000 Pro for a short period of time. I purchased it to backup a spare upright freezer. Testing the Jackery showed it would power the freezer fine. I did not time how long to get to 0% charge however. Attached the solar panels just to make sure they are working. I would like to compliment Jackery's customer service. My first unit would not charge. They covered the shipping cost back to their facility and shipped a replacement apparently the same day. No hassle. The build quality is excellent. The handle on the top is required, as this is a heavy unit. I am 75 y/o and won't be moving it very often. Watch for Jackery's sales as you can save quite a bit on money. I also have a Jackery Explorer 1000 that is two years old. I can move it around as needed, and it has performed without any problem. That's what gave me the assurance to invest in another Jackery model.

Best ever. Went through hurricane 2024 with 3 gas generators and 1 Jackery. Gas generators all had issues and stopped, the Jackery managed to run 2 full sized refrigerator, 1 full size side by side and 1 regular box freezer. It saved our food. Ran 7 hours all 4 appliances plus tv and light on one charge. This yr at park party gave us electricity for music and phone charging. Thanks Jackery, thinking of getting another one if you have suggestions.

I love my Jackery generator. This thing is ideal for my off grid living situation. I use it to power my internet box, my CPAP machine, my phone and watch chargers, and sometimes a small fan (on low speed). I'll get about 3 nights of use from a single charge, or two full days of use during weekends when I'm not at work. When it's time to charge it up, I connect the two 200w solar panels and get enough charge on a sunny winter day to last through the night. I'll also use my gas powered generator to charge the unit when it's cloudy or if I'm in a shady area. During the summer, the panels charge fast enough to go from zero to 100% in just a couple hours. It is a little heavy (50 pounds or so) so a woman or child may have a little trouble carrying it very far. It is very easy to use and so far has been very valuable to me. My only complaint is that I wish I had bought an expandable version for more capacity.

My wife and I live in a small town where our electricity is interrupted for up to a half day or more sometimes several times a month. After the last half day outage we decided to look into a backup system. We considered a natural gas generator but explored solar and decided a couple of solar generators would meet our needs. After researching more we decided on the Jackery 2000 pro and 4 200 watt panels and an additional 880. With both units we can run our refrigerator and freezer and power lights and a small microwave and cpap at night. I think I’ll be able to keep our 2000 pro topped off on full sun days with all 4 panels while we keep our refrigerator and freezers running. The day the 880 arrived we needed it that evening due to a 4 hour outage and it worked great. We’ve used both systems since and couldn’t be more pleased. Yes, I’d buy them again and recommend others to buy Jackery.