Plantronics Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display

Product Quality 10/10 Product Support 0/10 if bought on Amazon. 5 Stars because the product is good. The support is nonexistent. Let me start by saying, I love Polycom products, especially as an MSP. Their products are simple and the quality is top notch. I believe Polycom phones in particular are a great tradeoff between quality and affordability. With that being said, Polycom has a very stringent warranty policy. If you're buying in bulk, I highly advise not buying Polycom phones on Amazon. As Polycom will not directly honor the warranty commitments. The Amazon Reseller is the only one with the authority (if they are authorized to resell polycom products to begin with) to initiate RMA procedures with Polycom Global. Here's proof: Hello Edward, Thank you for contacting Polycom Global Services According to our records, your system is under warranty only. Warranty support for your Polycom VVX 411 is provided by your supplier. Please contact them and provide as much detail as you can about the problem your system is experiencing. You should make sure you quote your system serial number when contacting your supplier for assistance. In the event of any equipment fault being confirmed, your supplier will be able to make arrangements for a replacement unit to be provided. Feel free to also browse the resources available to you (including our knowledge base, software and product documentation, and other useful information) on: Our Support Portal redacted as per amazon policy Our Support Forum: redacted as per amazon policy Best regards, Erik Polycom Global Services With that being said, I've bought a lot of Polycom phones here on Amazon and I'm very nervous if something were to go wrong with them. I've already replaced a customer's bad phone out of my own pocket. --My ignorance for not reading Polycom's warranty EULA. I hope this review saves fellow Polycom users in the future.

The one I got looks 100% like a brand-new phone. I don't think anyone can tell it apart from a brand-new one with bare eyes. The vendor put in nice touches like a protective plastic sheet on the LCD display, the phone cord and the LAN cable are still in a plastic bags. I provisioned it with a VOIP provider and so far the phone functions well. For the price of this refurb, I give the vendor 5 stars based on my initial tests. The color LCD on this VVX 411 is not a touch screen. I chose it intentionally as I want to use the hard keys to navigate the menu (believing that they will last longer than a touch screen.) I purchased the power supply separately, and hence have not tested the POE feature. I believe that'd work too. Overall, highly recommended if you're looking for a refurb desk phone for VOIP.

Phone works well but the contours alerting that the admin password is the default even though I've changed it and saved it Firmware updates have still not resolved the issue Don't use it enough to justify buying a replacement as I use my iPhone and iPad as the speakerphone instead

Works like it should. No problems so far. But how are you going to sell a product but not include the power adapter. Having to purchase the adapter separately is just a hassle. Other than that it works fine.

I ordered these phone at the advice of a VOIP system vendor. My old CIsco 504G phones were worn out after many years of use and the sound quality had deteriorated especially on speaker mode. I like the sound quality of the Polycom VVX 411, however I find transfering calls takes too many steps and the buttons are very small for my large fingers. I have not found good instructions for operating the phones and their features. Joseph Grutta JAG Financial Services

Got much more than I paid for. Phone is for my office. would purchase again.

VVX 411 is a great phone and phones received from this vendor have been fine as far as the hardware goes. There is a problem however if you intend to utilize any of the more recent feature sets, the phones are being shipped with old firmware which is no longer available for upgrade on the manufacturer's website. After recent changes to Polycom product corporate ownership, the corporate site has dropped the legacy firmware from their site. Therefore, if you have a VVX 411 with older firmware, you cannot download and upgrade to newer firmware and many of the new feature sets and upgrades to security cannot be used. As an example, you cannot use the USB WiFi adapter functionality without an upgrade, as well as other upgraded functions. So, while the core hardware is usable, upgraded functionality is not. I have tried to contact product support from the new corporate ownership regarding the problem, asking them to make legacy firmware available, so that there is a path to upgrade to the most modern firmware. There is no response from their products support channel. This is too bad, as the product is still one of the most robust on the market, but becoming more and more useless with this issue. So, buyer take note and beware. If anyone is able to get access to the Polycom legacy firmware, please let the world know.

This phone has saved me a lot of time and hassle. The single button meeting join for Skype/Teams and even Webex is great. Polycom's software BTOE works most of the time flawlessly. The phone does occasionally reboot during or just before calls and takes forever to get going again. That's a bit annoying, but the featureset more than makes up for it.

Good build. Worked for job it was purchased for.

Perfecto

Great product for business, for the money.

Voice quality is unbelievable. I would have put more space between the buttons. Otherwise, everything is perfect. VERY EASY to setup with FreePBX.

Haven't tried it out yet--- I am gonna upgrade my older model of Polycom phone because it does not have some of the newer features etc etc. The phone that I received looks beautiful except that it doesn't come with the power supply although they did mention you might want to buy that but I figured the power supply in the other phone in this photograph - a Polycommm---must fit as it's just a standard type of barrel plug-- but no of course it is possibly proprietary to this model a different shape just to get you to buy a stupid power supply which is quite a pain. i work in high tech and have gathered a collection of old 12 Volt adapters over the years and none of them would fit either so I have to wait another three or four days to try out this phone as I've purchased the SUGGESTED plug. So once again by the stupid adapter that comes with it and less you have a much more modern Polycom phone----------