- CapTel 2400iSPNBT Large Touch Screen Captioned Telephone

This phone works way better than I actually expected. I got it for my 88 yo mom, who has profound hearing loss. Speaking on the phone is a struggle for her. This phone almost entirely solves this problem. I see a few negative reviews and don't understand why. It took me 5 minutes to set it up. It worked flawlessly right out of the box. Touch screen makes adding contacts and speed dials a snap. I overrode some general settings, like maintaining the volume at a constant level. The caveat for her is she has 1gb FiOS. I used Ethernet vs wireless for max performance. Guess what. It indeed does transcribe is real time. At $75 this phone is a steal. Frankly, it would be worth it at $175. Kudos to Hamilton for producing such a truly elegant solution for the hard of hearing.

So I have never wrote a product review before but I was so impressed with this telephone that I had to say something. I got this for my dad who is 90 years old even though he has hearing aids he has a hard time hearing on the regular telephone and trying to pull up his contacts or add contacts that was almost impossible. So I took a chance bought this phone and let me say it was the easiest thing to set up it was set up within 5-10 minutes and not only that but my dad can add his own contacts and the speaker works great on it he can hear real well and when they type out the message it's almost exactly on point. The best thing about it though is that he can hear the other person on the other line with such Clarity that he doesn't even really need to use the written words as much. I already give this a thumbs up with a rating of five. Once again this is the best investment I have ever gotten for my dad and the ease of setting it up and him being able to understand how to use it is very impressive I recommend this to anybody that has any kind of hearing impairment because it really is true to what it says.

I have worked in telecommunications for over 40 years, so I know a bit about phones. I did not have too high of expectations of this device when I purchased it for my mom, however, this piece of equipment really impressed me. The set up was quite simple for anyone who has ever connected something to a wired or wireless network. On bootup, the large color touchscreen directs you through a simple set up wizard and we had the thing up and running in a few minutes. It was a bit cumbersome using the somewhat sluggish built in touchscreen keyboard to do the online registration, but we only had to deal with that the one time. The transcription works quite well, and the amplification on the handset can be set crazy high. The most surprising delight was when I discovered that this phone has a built-in answering machine. Not only was my mom able to retire her old answering machine, which she was unable to hear very well, but at the press of a button this amazing phone will transcribe the recorded message as well! It also very clearly displays all of the information about the call with the time date, caller ID caller name displayed clearly on the large color display. I did have to go into the settings and enable the phone to remember it’s last volume settings so that she did not have to continue raising the volume for every call. All in all, it’s probably the best $75 dollars I’ve ever spent.

This has been a great improvement for my hearing impaired father. The words are not always transcribed perfectly, but enough where you get the gist. We use this at work while taking appointments. It is also great to look up past conversations. Customer service was also 5 stars. I would definitely recommend

For some reason I missed the fact that this needs to have internet access, but it does. We have not tried WiFi, but the internet cable works just fine. The screen is nice and big and after some initial setup, it works great. The words are very accurate and seeing them helps for people who are hard of hearing

Horrible phone !! Don’t buy this phone !! Poor Audio - sounds like you’re underwater. Slow Display - seconds behind the audio - so useless. Bought two of these for use at different locations. Both have been horrible since the beginning. We kept calling support line which resulted in no improvement and blaming the internet quality at the facility. After 8 months of frustration we decided to try “CaptionCall” phone and it works great. Crystal clear and fast display.

I have been wearing hearing aids for over 20 years. I have almost always had problems hearing when using the telephone with or without hearing aids. Recently I saw a commercial on TV that advertised a Free phone and caption service for anyone with a hearing loss. This "free service" is paid for by Federal Tax Dollars. When I asked my audiologist about this service she referred me to a company called CaptionCall. CaptionCall came to my home with a caption phone and after I provided personnel information, they set up the phone and explained the features. When I questioned this person about the requirements to use Caption phones, he explained to me that at one time the FCC required that a persons hearing loss be certified by a third party, he explained that is no longer the law. In fact, now a person must register the caption phone in the name of the person who is using the phone and that person must require caption service due to their hearing loss. In other words, while a third party is not required to certify a hearing loss, the user of the phone must still register the phone and certify that caption service is needed for that person to understand a phone call. I was also told by CaptionCall that if I ever stopped using the phone I had to contact them and they would send me a mailing label for me to return the phone, and on the bottom of their phone it specifically states it belongs to CaptionCall. After learning the above I decided to look and see if I could actually purchase and install my own phone, The Hamilton Captel 2400i is considered to be the best caption phone on the market. I purchased it and a few days later installed in completely unaided by anyone, in fact if you can read you can install this phone. This phone while offering the same services as the phone "loaned" to me, has a much better user interface panel which tosses out a lot of the guess work I had with the CaptionCall phone. I also learned that my old phone can still be attached to my phone line while using any caption phone. For me this was important because all the caption phones on the market have a wired handset, so you cannot walk away from the phone and continue the conversation. ( in this day and age why are they still using a wired handsets?) Anyway my old phone has a wireless handset and I can use it while roaming outside in the yard or within reason where ever I need to be while on the phone. This is also important because other household members cannot use the caption call phone unless the caption feature is turned off. I recommend anyone who has a hearing loss to get this phone, even if you received a free one from a government funded supplier, get this phone. No matter what caption phone you use, the caption phone service is still free. Remember you must have a landline connection, and high speed internet service that you would pay for anyway. The caption service is done over the internet, and yes this phone will connect wireless or using cat5 cable connected to your router/ phone modem. I am going to return the so-called free phone I was given. If I had know before hand that I could have purchased my own caption phone before taking a " free phone", I would have purchased this long ago.

Bought this phone for my elderly mother. She has two hearing aids and it had gotten to the point I quit trying to talk to her on the phone because she could not hear. The basic phone is very nice. Was surprised to know that the captioning is actually done by a human. Shows I didn't do my research. The captioning response is a little slow, but once you get used to it very usable and the phone shows promise of really being a game changer. The phone is connected to the internet via Wi-Fi, but phone calls are over a phone cable to cable modem. My concern is its Wi-Fi connection. Last time my parents tried to use the phone it came back with a 'captioning turned off, press caption button to restart' type message. The caption button would not respond. Could not figure out with the manual what was wrong so called customer service. Our router is maybe 25-30' from this phone. Was told by customer service that is outside their recommended range for Wi-Fi to this phone. They recommend an ethernet connection (their home is not wired ethernet). She suggested I restart the phone. I did that and then went through the approximately five screens you have to go through every time the phone powers up and sure enough close captioning is back. As long as this does not happen often, we will keep the phone. Otherwise will return it. I would suggest not buying this device unless it will be on an ethernet connection.

This product cannot be used in Canada. I was not told this when I bought it in November for Christmas for my deaf Mother-in-Law. It works off the internet which was another thing we were not told. So we made an appointment for someone to come out to set it up. So I had to miss work, pay for internet connection only to find out that it can't be used in Canada. I have sent at least 7 messages to the company and Amazon. To date I have not gotten a reply on how to return it. Every answer says they are looking into it. It's April now and still no reply on how to send it back. If you live in Canada DON'T BUY IT!!! D. Stewart

Buenas noches la verdad el producto no funciona aquí en México no se los recomiendo Able para activarlo a Estados Unidos y me contestaron que no mas funciona en Estados Unidos so no lo recomiendo

No able to use in UK

This phone should not be advertised on Amazon Canada site as it cannot be used in Canada at all. I also had to pay to ship it back as it did not work here. Not impressed at all

AS above. I suggest you no not sell phone in the UK,I have an Email from CAPTEL to confirm this If you can send an Email address I will send you a copy. If you know of a similar phone for use in the UK I would be interested. Regards. Angus