Video Smart Lock S330, 3-in-1 Camera+Doorbell+Fingerprint Keyless Entry Door Lock, Smart Wi-Fi Deadbolt for Front Door, 8 GB Built-in Storage, SD Card Expandable, Chime Included

I ordered the Eufy S330 door lock during Thanksgiving in 2024, as I was closing my home in December and wanted a door lock with video capabilities. The important feature for me was the Auto Lock function that Eufy marketed. After installation, the Auto Lock function was working erratically. It would work sometimes and does not other times. Eufy has feature for this lock where you can set the time from 0 to 3 mins for the door to auto lock. The setting of time lower than 3 mins never worked for the lock. I contacted the customer care and we tried few settings and finally it was determined that there is an issue with lock and they replaced me a new lock. I thought the issue is resolved but the new lock came with new issues and Autolock does not work at all on new device. I contacted the customer care again and asked for the upgraded product as their product did not work as marketed but they offered be the lowered version of a similar featured product. So the situation was, I paid higher for the failed product, and now I am offered a downgraded version of the product with no additional compensation. This was a shock to me. I told them to replace me with same product one more time and now comes another shock. They sent me the used product. It was insane and so unprofessional of Eufy. When I bought the product, I was so excited about it, and I marketed it to a few of my friends and I referred it to one of my friends as well, and I feel so sorry I did that. I would never recommend this product and this company for their customer service. Absolutely disappointed. Update on May 14th 2025: So after my complains, I was sent brand new door lock and after having discussion with customer care we determined that auto lock setting in Eufy app was wrong. Also we found that if the app is used on multiple devices (phone, ipad, etc.) with same user ID and PW, the auto lock setting would not change in all devices automatically if you change it on one device. This was creating issues with auto lock functions. After making above two changes, the au to lock issue is resolved and lock is perfectly working fine. As an appreciation of my findings in of issues in Eufy app, Eufy customer service team offered me a free gift of Eufy Indoor Lamp E10 which is amazing product, I love it. With above updates, I changed title of my review and changed the star rating from 1 to 5. I highly recommend this product.

I chose this Eufy door lock because of its top rating from Consumer Reports. My second Schlage door lock failed just like the first one, so no going back to that brand. Plus, this Eufy was more feature rich and cheaper by comparison (my Schlage locks had no video or audio, just codes). The positives are overwhelming. Every little feature I could hope for - and some I didn't think to expect - are implemented intuitively within this product. It's clear that a lot of thought and development time went into this product, aimed at the end user experience. It's all done the same way I might have designed it and then improved it over time. - First, the mechanical installation was quick and painless, with the lock working smoothly right away. - Second, there are so many ways to open this lock. When my electronic setup hit a snag (my own fault), we were still securing our home by using the key for a couple weeks. After electronic setup, we added three more methods. #1: We quickly created unique passcodes for everyone. #2: Our favorite method for both locking and unlocking is to use our fingerprint. #3: But quite handy is the phone app by which we lock the door from work or from upstairs when we've forgotten. - Third and also cool is that my wife and I both have Admin accounts for these two devices, meaning that either one of us can access the event logs, change the ringtone, unlock the door remotely, add other users, etc. from our phones. Meanwhile we setup regular access accounts for our adult children. They each can enter their unique code at the door itself to unlock, or to lock on the way out. The next time they visit, Eufy will scan their fingerprints to enable that method also for lock/unlock. Either way, the Event log records exactly who entered and when. And records the video. - Fourth, it's so great that there's no ongoing subscription required. I made sure everything worked before ordering the micro-SD card, but we were still able to use all of the features above plus others not yet mentioned (Live View, Live 2-way Audio, doorbell, and phone alerts). Then with a cheap micro-SD card - so easy to insert - we also have tons of video and audio storage. It's all configurable if we want lower-resolution video to save space or perhaps no audio to save even more space. The 128GB maximum size has more than enough room for us to configure high-res everything. Then if there's a particular video we want to save long-term, a single tap within the app downloads it to my phone. - For the fifth positive, I can only scratch the surface about how intuitively it all functions. The live feed is just one tap. The mute-myself button is obvious, again just one tap if we want to converse before replying. I pre-recorded a few auto-responses like, "Sorry, but we don't answer the door for solicitors". Again, my pre-recorded messages are a well-placed set of one-tap options. Motion detection is too simple a word for the continuously enhanced AI features. My list of "Events" labels significant motion as "Human Detected". Based upon settings, I have no events recorded for stray squirrels or passing vehicles. Night vision calibration accounts for the white door jamb in the picture. Even the plug-in-the-wall Wi-Fi doorbell is great, with app-based volume control and several selectable ringtones. The auto-lock feature is configurable for different time settings and seems useful, but we haven't turned that on yet. The negatives are incredibly minor, especially in light of the strong positives. - I'm a decades-experienced IT professional, assembly programmer, PC builder, and more. I'm "that guy" everyone calls to setup their own high-tech equipment, including a few video doorbells. Yet I struggled with the electronic side of this lock installation. The instruction booklet simply says to install the app and follow those instructions. The app itself is great, but the setup steps could benefit from some customer feedback. A key setup step is scanning the QR code from the device itself to get its Serial Number. That step was quick and efficient for the separate Wi-Fi doorbell device - which BTW comes included with this door lock. But for the video deadbolt device, the app kept telling me "Invalid Serial Number". No problem - I can enter the SN manually. Where to find it? The app says it's in two places: the inner documentation box, and on the door lock itself. I entered the SN from the door lock - still invalid. I entered a number from the inner documentation box - but it wasn't exactly a Serial Number, so still invalid. There was a real Serial Number on the documentation booklet itself, different from the door lock's SN - still invalid. In the end this was all my fault. Kudos to Eufy's support team for a quick E-mail response when their live call center was closed for the weekend. That response asked for details including my purchase receipt. Looking up that Amazon receipt, I noticed the exact model number I purchased: "S330". The app's setup steps require me to select the item type before scanning or entering the Serial Number. Where I had preciously selected "Video Door Lock & Doorbell Combo", I tried the app again and found the S330 in a not-so-obvious selection. With that choice the QR code scanned successfully, and everything worked fully a few seconds later. That quick step even integrated the video door lock with the included doorbell device. A better setup experience (A) would print the model number on the product box somewhere, and (B) would let the app select (or at least prompt for) the device type based upon the Serial Number scanned or entered. But with the one-time setup behind me now, everything about ongoing operation is wonderful. - The other tiny negative is the advertised integration with Alexa. I don't use Alexa here except for my Fire TV remote, so I can't speak with much expertise about how this Alexa integration should work. Amazon's product page says (copy/paste) "WORKS WITH ALEXA Add voice control by combining with an Alexa device". From "voice control" I expected that I could ask any Alexa device to lock or unlock the door, and perhaps have an Alexa Show display the live video. I've been through every possible setting at least twice, and the only Alexa connection is "Alexa as Chime" whereby an Amazon Echo will announce when the doorbell is pressed. That's not even close to "voice control". Again, not a big deal for me because we haven't gone full Alexa in our household. But if we do, I don't expect the video doorbell to integrate fully like, say, the Echo-plus-Ring bundle does. The bottom line is overwhelming positives for all the important functions plus responsive customer support. The negatives don't affect me, so five stars. Consumer Reports was correct in their recommendation.

It's great when it works & their support team is nice/prompt. Pros: Excellent video & sound quality. The in-app settings are easy to understand and apply. Night time vision is great as well. I have mine paired with the HomeBase3 and the AI that detects people (who it is), pets, etc is way more accurate than I every thought. Cons: when I first got it in march, it wouldn't pick up any type of motion walking by... Eufy Support wanted me to send it back in, I said no bc if I send it back in, I'm going with a different company, period. The firmware update after that fixed it and it's worked almost for 8 months without issue. Until a few days ago where another firmware update came and support's suggestion was to return it. NO... It's software, why would I return the device when it's obviously software, how is that the solution? But this time everything is broken: can't sense anything, auto-lock no longer works, it can't read the batter percentage (it's been at 84% for over a week now), so anything that is "automatic" stopped working. UPDATE AS OF 08/19/25: It has officially died. Won't turn on, battery is fully charged. I was forced to use the manual keyhole. It also appears it will turn on if I hold the keyhole cover thing out and to the left. As soon as you attempt to plug it back in it shuts off. I've been messing with it for 3 days now and it's just dead. Who designed it to not work when the keyhole cover is out? Horrible design decision.

تم التوصيل في الميعاد بائع محترم وسعر عليه خصم حلو جدا والمنتج افضل منتج في السوق انصح باستخدامه لا مقارنه بينه وبين الباقي اللي في السوق

No la compren, le dura poco la batería, la App es lentísima, es un problema tratar de abrir y cerrar la puerta desde la App y falla mucho la huella. No recomiendo nada

I previously had a Altro Smart door, one of the few smart door with a camera, rather then needing two system. This is a major improvement over Altro's. 1) The ability to run a local server for video recording and storage directly to the chime hub is +1 2) The apps control and integration - especially for the start up was simple as long as you've got a basic level of logic setup. 3) I already had the door holes and latch done from the altro, so it was a direct swap with zero carpentry work. I didn't even need to swap the door latch, so I have a spare for the future. 4) Quiet. It's amazing how the mechanical sound of door opening and closing was so noticeable with the Altro, when I had the Eufy S330 setup and working, I nearly hear it open or shut (initially concern, thinking it wasn't working!). Overall, great upgrade for me and so far, very pleased with it.

The eufy Security Video Smart Lock S330 is a technological marvel that effortlessly combines the power of a smart doorbell, a fingerprint keyless entry system, and a high-definition camera, all in one sleek, comprehensive package. This 3-in-1 solution redefines home security, making your life more secure and convenient without any monthly fees. Impressive 3-in-1 Design: The S330 goes beyond the typical smart lock by integrating a 2K HD camera and a doorbell. The result is a robust, all-in-one solution that not only secures your entryway but also provides real-time video surveillance and two-way audio communication. This multifaceted approach is a game-changer in home security. Fingerprint Keyless Entry: The fingerprint recognition technology takes convenience to the next level. Say goodbye to fumbling for keys or worrying about lost or duplicated keys. The fingerprint sensor provides a quick and secure way to enter your home, ensuring that only authorized individuals gain access. App Remote Control: The eufy Security app offers seamless control of your smart lock and camera from anywhere in the world. You can lock and unlock your door, check the live feed, and communicate with visitors at your doorstep, all from the convenience of your smartphone. This level of remote control is incredibly practical for those who are frequently on the move. No Monthly Fees: A standout feature of the S330 is its commitment to providing comprehensive home security without any ongoing costs. There are no monthly fees to access the app or store your video footage. Your data is stored securely on an SD card (required but not included), allowing you to manage and access your recordings on your terms. High-Quality Video and Audio: The 2K HD camera offers crystal-clear video footage, capturing every detail, even in low-light conditions. The two-way audio with a built-in chime ensures that you can have meaningful conversations with your visitors or delivery personnel, enhancing the safety and convenience of your home. Easy Installation: The S330 is designed for easy installation, making it accessible for both DIY enthusiasts and professionals. It is compatible with most standard residential doors, reducing the need for extensive modifications. In summary, the eufy Security Video Smart Lock S330 is a masterpiece of security and convenience. Its 3-in-1 functionality, featuring a high-definition camera, a doorbell, and a fingerprint keyless entry system, makes it a standout product in the smart home security market. With app control, no monthly fees, and exceptional video and audio quality, eufy has provided a comprehensive and accessible solution for modern homeowners seeking peace of mind and technological advancement. The S330 is a game-changing addition to any home, setting a new standard for home security.

Unfortunately due to a private situation I never had it installed but they were perfect.