ULTRALOQ 2025 Upgrade Bolt Fingerprint Matter Smart Lock, Fingerprint Keyless Entry Door Lock, Works with Apple Home, Alexa, Google, SmartThings, IFTTT, Built in Matter Over Thread, BHMA Grade AAA

Overall, I’m very happy with this smart lock, especially because of the customer support experience. Pros: Matter support, which is a big plus if you’re building a modern smart home. Fingerprint reader is fast and reliable once set up. A huge standout feature is the door lock sensor that prevents the lock from engaging when the door is open. This is something many smart locks don’t handle well, and it’s a major advantage over competing products. Solid build quality and good day-to-day performance. Cons: Initial setup can be a bit challenging, especially for less technical users. It’s manageable, but expect to spend some time getting everything configured properly. After about 6 months of use, the unit stopped working. While that was disappointing, what really impressed me was the customer support. I contacted them, and they were prompt, responsive, and very helpful. The lock was replaced quickly under warranty with no hassle, which makes a huge difference and shows the company stands behind their product. Bottom line: Even with the failure, the combination of smart features—especially the door-open safety sensor—and excellent customer support makes this an easy recommendation. Issues can happen with electronics, but how a company handles them matters, and in this case, they handled it perfectly.

Very easy to install in door. Took old deadbolt out and installed ULTRALOQ. I did need to call for help because I didn't understand the instructions clearly. The call was very effective and walked me through the Blue Tooth and WIFI setup. I'm not as techie as I thought I was... A few minutes on the phone and all set. I especially like that you can set it to auto-lock with a variable time delay and that it will only lock with the door in closed position. I like using the fingerprint to unlock the door. I have setup family to be able to use that. Great value, works as advertised.

*****Update***** After posting my review, I was contacted directly by Ultraloq support. After emailing back and forth a few times I was notified they were sending me a new lock directly at no charge. (I had been refunded via Amazon's return policy, so I wasn't out any expense and was "square with the house"). I received the new lock last week and installed it last weekend. It easily joined up with my Home Assistant Matter/Thread network, and has been operating flawlessly since it was installed. There is no specific HA integration yet, so you can't do "complete management" via HA - things like adding users, and some settings have to be handled via the Uteq app. But, locking, unlocking, battery status and logging activity are there and visible on the dashboard. It also pushed the lock out to my Echo/Alexa devices, where I can use voice control to lock, unlock (with a security code) and check the status of the lock. I have yet to explore the other settings available. I'm going to cautiously raise my rating, based simply on the outstanding support I received. Well above just a simple refund. I promised them I would do a short term update, and follow up with a longer term durability update in a few months, but I'm optimistic as the other Ultraloqs' I have are solid, well made and very reliable. ***Original Review Follows below.*** I bought one of these locks specifically because I am trying to convert all my home automation stuff to Matter. I have an earlier version of this lock with WIFI. Anyway, I am converting over from Hubitat to Home Assistant. I added the Matter dongle to HA, and although it took a few tries to get the first lock to pair with HA, it finally did. The "unlock on return" feature never worked, only errored out saying there was a "communications error". I could live with that, but what happened next was unacceptable. So, I ordered a second one, it joined right up to my HA matter network. A few weeks in, the first lock just suddenly "bricked". Solid green light. Removed batteries, pressed the reset button disconnected the keypad during an hour long phone call with UltraLoq tech support - no joy, Just a steady solid green light. They said return the lock to them and they'd "see if it was a warranty issue". I was still inside my Amazon return window, so I returned it for a replacement. Second lock, a few weeks in, suddenly bricked in the same manner. So, I'm within a few days of my return window so it too is going back for a refund. The 3rd lock (replacement for the first and still in the box) is also going back- 2 out of 3 locks just suddenly bricking up solid (the keys still worked) I'm not taking any more chances. I'll find a different brand. Very disappointed because I like the high security rating and the style. Would NOT recommend and would give negative stars if I could.

I recently purchased this fingerprint smart lock, and I couldn't be happier with my decision! In the past, I often found myself scrambling for my keys in the morning before heading to work, which was always a hassle. There were a few times I forgot my key and had to wait for my wife to come back home to let me in, which was not only frustrating but also a waste of time. Now, with this smart lock, I can simply use my fingerprint to unlock the door, making my mornings so much smoother and stress-free. The installation process was straightforward, and I found the installation video incredibly helpful. It guided me through each step, making it easy to set up without any hassle. I was pleasantly surprised at how quickly I was able to get it up and running. I also appreciate that it integrates seamlessly with my smart home devices like Apple Home and Alexa. Being able to control the lock with my voice or through my phone adds an extra layer of convenience that I didn’t know I needed. Overall, this smart lock has really improved my daily routine. I feel more secure knowing I can easily manage access to my home without relying on keys. If you're tired of fumbling for keys or dealing with the hassle of being locked out, I highly recommend this product!

As a retired software engineer with 40+ years of experience, I’m very critical of the products and apps I use at home. I’ve been using the ULTRALOQ 2025 Upgrade Bolt Fingerprint Matter Smart Lock for less than three months but so far it has exceeded all expectations. I currently have three of these locks installed which replaced existing deadbolt locks and overall the experience has been excellent. Our family uses various Apple iPhones connected to our Thread network via Apple 4K TV device. Communication with the locks has been fast, seamless, and error-free. Fingerprint and PIN features work perfectly. I did encounter a few minor installation issues: (1) Strike plate installation: The provided screws for the strike plate were shorter than those from my old locks. I reused the longer screws from the previous strike plate, which fit perfectly and gave me extra confidence in security. For the other locks, I simply kept the old strike plates with the deeper screws, which worked flawlessly. (2) Door sensor instructions: The instructions and diagram for the door sensor were initially unclear. The diagram referred to the magnet as the 'sensor,' which caused some confusion. After understanding that the magnet is part of the door open/close system and the actual sensor electronics are contained within the smart lock itself, installation on the remaining locks was quick and easy. (3) User access management: For households with multiple locks, each user currently needs to perform the fingerprint learning procedure and define a PIN on each individual lock. With five family members and three locks, this takes extra time. It would be convenient if a user's access information (fingerprint and PIN) could be shared across locks as defined by the account admin, with the option to customize access per lock if desired. In this case the user would only have to do the finger print learning process one time. Despite these minor points, the locks are very well designed, reliable, and easy to use. Customer service has been excellent, responsive, and helpful. Overall, the product quality, software, and support are top-notch. I highly recommend the ULTRALOQ 2025 smart lock to anyone seeking a secure, modern, and easy-to-manage smart lock system.

I purchased this lock in December 2019, and procrastinated a bit having it installed. In April of 2020, I finally got around to calling a locksmith, and having this lock professionally installed at my home. The lock worked exactly as advertised. It was simple to program, and any questions I had were quickly answered by the customer service team. I was very surprised how responsive they were. The lock had excellent features that were easy to use, especially when it came to programming, such as temporary codes for contractors, etc. Then, this past January, the lock suddenly didn't have power. Even with a battery change, I could not jump start. By early February I reached out to the company, and explained that although the lock was over a year since purchase, I had not installed until April. The CS team was great with walking me through several trouble shooting steps, and being patient as I was not always able to get right back to them (this was all done via email - very convenient). When I was unable to get things going again, they simply sent me a new lock, which was simple to put in place of the old one. New lock works great, and we are once again secure. I recommend the lock for sure, but the customer service of this company sets them apart. They stand behind the product, and will help you through any issues you may have.

Unreliable, very difficult to get it to connect to my network found I knew more about trouble shooting it via my internet searches than U-tech’s tech support. Once setup worked good for 8 weeks then started forgetting finger prints randomly. I’d reset and it would forget them again sometimes with in an hour or two sometimes in a day or two. Recently started not auto locking. Contacted U- tech did their trouble shooting with no success. Asked for a refund since it’s been 90 days since my purchase and am now being ghosted.

Bought and installed in October. Works great until it no longer. Very disappointing. Replaced with Eufy smartlock. So far so good. ( Follow up: 01/02/2026 > Utec support has been fantastic. They responded right away and sent me a new lock. Installed it and it works perfectly< Best customer service > Thank you UTEC

اعجبني استخدامة العملي والسهل للدخول مشكلته انه لا يمكن فتحه من بعيد لان الفتح فقط في نطاق البلوتوث ايضا لو كان فيه فتح برقم مخصص يمكن استخدامة لاشخاص يدخلون البيت خلال وقت معين فقط

O produto deveria ser vendido com a informação super importante que é o lado da abertura da porta (direita ou esquerda) . Comprei uma fechadura, fui instalar agora e notei que teria ser para abertura de porta contrária. Conclusão: Decepção

Very easy to install, looks great and works as expected. The fingerprint function is a little finicky but if you add another fingerprint, success rate increases

Me gusto mucho la fácil instalación, en cuanto el diseño combino muy bien con mi puerta, de momento el bluetooth, la generación de códigos y la app han funcionado de maravilla. Estaré actualizando en unos meses.

Bien pero fue un poco decepcionante. La cerradura es robusta y se buenos materiales. En si la construcción es excelente pero la app y las funciones que la hacen "especial" sobre otras no funcionan bien, tampoco el matter funciona bien. Esperaba más la verdad..