---
product_id: 37372609
title: "Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results Hardcover – December 1, 2016"
brand: "kay kendall"
price: "C$6278"
currency: NIO
in_stock: true
reviews_count: 6
url: https://www.desertcart.ni/products/37372609-leading-the-malcolm-baldrige-way-how-world-class-leaders-align
store_origin: NI
region: Nicaragua
---

# Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results Hardcover – December 1, 2016

**Brand:** kay kendall
**Price:** C$6278
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results Hardcover – December 1, 2016 by kay kendall
- **How much does it cost?** C$6278 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.ni](https://www.desertcart.ni/products/37372609-leading-the-malcolm-baldrige-way-how-world-class-leaders-align)

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## Description

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## Customer Reviews

### ⭐⭐⭐⭐⭐ 







  
  
    You won't regret reading this book
  

*by B***Y on Reviewed in the United States on December 23, 2016*

This book is so valuable and useful, and filled with so much organizational knowledge in a small package, that I’m not sure where to begin to convince you that it will change your perspective on how organizations should be run.It is in part about the Baldrige Framework.  That’s the first part of the title and while information about it is sprinkled throughout the book, much useful detail about Baldrige may be found in the appendix.But it’s the second part of the title that should capture your attention.  Whatever your job, volunteer position, role on Boards or leadership of people and organizations, you must be concerned about alignment to deliver results.This book looks at this dilemma from primarily three perspectives.ENGAGEMENT: The authors’ note, “Study after study cites a clear correlation between increasing employee engagement and improving performance in results.” Yet many organizations make no attempt to engage their staff.  You will find many useful examples in this book.LEADERSHIP: Among so many other things, leaders develop and communicate a compelling vision. They create transparent organizations and build trust.  They compare themselves to others, set aggressive targets, welcome feedback and have an open door policy that allows them to learn and improve.EXECUTION: Successful organizations put structures in place to support people in doing their jobs and take away obstacles.  Workers are not only given responsibility and accountability but the authority to execute and overcome challenges.The details about these areas discussed in the book, will set your mind racing about how you might begin to change your church, your school, your business, your nonprofit, your healthcare and any structures and relationships that matter in your life.

### ⭐⭐⭐⭐⭐ 







  
  
    A Must-Read Guide to Exceptional Results
  

*by D***E on Reviewed in the United States on December 12, 2016*

This is a must-read book for leaders of any organization that wants a road map to exceptional results.  It works for organizations in any industry (education, healthcare, services, manufacturing, government or nonprofit), and it can help organizations that are in crisis as well as those that are doing "pretty good".It explains in clear language and short, readable chapters, exactly why and how to boost the organizational culture, employee engagement and senior leadership that are essential to improving customer satisfaction and loyalty, employee loyalty, and financial performance.  Using many examples of firms that are recognized as among the best in the nation, it proves that using the Malcolm Baldrige approach will help organizations outperform 75% to 90% of others in their industries.I plan to share this with business friends and colleagues. It's like a quick MBA course in performance excellence.

### ⭐ 







  
  
    Look Elsewhere for Actionable Information
  

*by A***N on Reviewed in the United States on March 9, 2018*

This is a collection of anecdotes about the experiences of people who have adopted the Baldrige system, and what their challenges and results were.  If you need some mild inspiration, you might enjoy reading this. If you want to really understand how to apply Balrdrige in your business, you need to find another book.

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*Product available on Desertcart Nicaragua*
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*Last updated: 2026-02-25*