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Desert Online General Trading LLC

Dubai, United Arab Emirates

The Bradford Exchange

Q: just opened and set up Christmas tree. It does not have any motion. WHY?

You need to use the AC adapter that should have been supplied with the decoration, and then slide the switch on the rear of the base to turn it on. If you don't want to use the AC adapter, then you can unscrew the battery cover plate base, install batteries, and then operate the switch on the rear of the base. One position on the switch should light all the lamps, make the trains move, move Santa and the reindeer around the top, and play the Christmas tunes. The other position does all the preceding, except play the music. Hope that helps.

Q: Are replacement adapters available for purchase? Mine doesn’t work, nor does the piece work with batteries. Replacement universal adapter did not work

I'm not sure. One thing I am sure about is that this thing is a piece of junk. It worked for 2 Christmases and then it stopped working. It would come on maybe once a day if we were lucky. Beautiful piece but terrible construction. We don't even put it out anymore. It's not very pretty just sitting there with no lights or sounds. Customer service says they only warranty it for 30 days and that's about how long it works. Will never order from Bradford Exchange again.

Q: Where can I get assembly instructions so I can try to repair it? Bradford exchange ignores my question

Where can I take my Thomas Kinkade crystal tree to repair the train that has stopped running.

Q: How do you make music work?

There is a switch to turn the music/lights on.

Product ID: 1161474

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Details

Color
White and
Brand
The Bradford
Theme
Christmas
Material
Resin
Style
Contemporary

🎄4 rotating animation levels

🎶8 classic Christmas carols

🚂Train climbs tree dynamically

Frequently Bought Together

The Bradford Exchange Thomas Kinkade Animated Tabletop Christmas Tree with Train: Wonderland Express

The Bradford Exchange Thomas Kinkade Reflections of Christmas Light Up Tabletop Tree

Thomas Kinkade Illuminated Nativity Tabletop Tree: Glory to The Newborn King

Description

🎅 Light up your holidays with the only animated Thomas Kinkade tree that truly moves and sings!

IMMERSIVE HOLIDAY SOUNDSCAPE - Plays 8 beloved Christmas carols to elevate your festive ambiance.
BRILLIANTLY ILLUMINATED VILLAGE - 12 glowing buildings and 24+ handcrafted figures create a cozy winter wonderland.
HANDCRAFTED ARTISTIC EXCELLENCE - Meticulously hand-painted with glitter-touched snow, inspired by Thomas Kinkade’s iconic Painter of Light.
DYNAMIC WONDERLAND EXPRESS TRAIN - Watch the train ascend the tree, bringing kinetic holiday magic to your tabletop.
ENCHANTING MULTI LEVEL ANIMATION - Experience 4 mesmerizing rotating tiers including Santa’s sleigh in motion.

The Bradford Exchange’s exclusive Thomas Kinkade Animated Tabletop Christmas Tree features 4 rotating animation levels including Santa and his reindeer, a Wonderland Express train that climbs the tree, 12 illuminated buildings, and over two dozen handcrafted figures. Hand-painted with glitter accents and playing 8 classic Christmas carols, this 16-inch tall collectible brings a dynamic, musical winter village scene to your holiday décor.

Specifications

Item Weight	8.5 Pounds
Item Dimensions D x W x H	12"D x 12"W x 16"H
Subject Character	Christmas
Finish Type	Painted
Collection Name	Winter
Style Name	Contemporary
Occasion Type	Christmas
Color	White and Silver
Theme	See Valid Values - Or leave blank
Product Care Instructions	Wipe Clean
Material Type	[MIXED]
Mounting Type	Tabletop
Recommended Uses For Product	Christmas Tree
Special Features	Handcrafted, fully sculptural, Plays Music

Have a Question? See What Others Asked

just opened and set up Christmas tree. It does not have any motion. WHY?

Are replacement adapters available for purchase? Mine doesn’t work, nor does the piece work with batteries. Replacement universal adapter did not work

Where can I get assembly instructions so I can try to repair it? Bradford exchange ignores my question

How do you make music work?

Common Questions

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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