SP2

I had a couple of the first generation igloo padlocks and I really really wanted to love them. I hated the old style padlocks and how codes were set as I was always forgetting them, so when the gen 1 igloo padlock came out I was excited. The were a number of issues that made it beyond frustrating. Gen 1 Padlock issues: 1. The shackle was to short. I used it on an outdoor gate and it was a struggle to close it. If I was on the other side of the gate and wanted to enter in the code, I basically had to enter it upside down with the back to me. Not a pleasant experience for me, wife, or any service folks that needed to get in. Supposedly you could by a longer shackle but I never did because of the following problems. 2. Battery life - horrendous x 1000. I tried all sort of batteries include the energizer lithium and they didn't last a month (and that's being generous) - with no activity at the lock. I suspect the gen 1 had a firmware bug causing the bluetooth radio to stay on longer than it should. This was pretty much the nail in the coffin for this product. No way am I changing batteries on a padlock monthly. 3. Weather proof. The gen 1 padlock wasn't weather resistant - at all. A plastic covering was made available to protect it from water. Which kinda helped, but made seeing the buttons difficult as the cover was white and the buttons where faintly labeled. Cold temps I believe also drained the battery much quicker. 4. Range - For the app on your phone to work, you had to be on top of the lock, just a few feet away, my phone couldn't see the lock - even with line of site. 5. Recovery from battery drain. If the lock went dead, and it did very quickly, open the lock was a PITA. You had to use a 9V battery to jump start it. The connector for the 9V wasn't a good fit so it was difficult to make proper contact. You had to hold it just right to make contact. The battery polarity is NOT on the contacts and it doesn't have the standard 9V connector type for + and -. Very frustrating if you're sitting there in the dark, trying to up this thing. Several times I just gave up and had to come back during the day time. Even then it took 10-15 minutes to get it to unlock. Okay so those are all the issues with the gen 1. The Padlock 2 appears to be a different story! I just about gave up on Igloo and then I saw the ad for the new Padlock 2 and it looks like they addressed ALL the above issues in this version. It's sold out on their web-site and was happy to see them here on Amazon. I quickly scooped on one to test it out. Literally got it today (5/20/23) so not much time, but I can say it looks promising. First the Padlock 2 is built like a tank. The feel of it is incredible and looks like it could with stand a bullet. The first gen 1 in fairness was solid, but the padlock 2 takes it many steps further. The tech sheet says military grade and it definitely feels that way. The shackle is much longer. It's much easier to twist/turn the lock if on the other side of a gate to enter in the code. The bluetooth range seems MUCH better. I can stand 30 yds are so away and it makes a connection every time. I probably can go further but hadn't tested yet. This is very convenient as where my locks are I have line of site from my deck and I can just stand from my deck and connect to the lock - no need to go down on top of it. I bought a igloo wifi bridge (a failed attempt to improve range on the first gen) and will actually try it again to see if I can also control it over wifi. OMG It's a rechargeable battery! This is huge. No fiddling with disposable batteries *and* to charge it is a USB-C. Also if it's dead, you can plug in a portable usb-c power bank for power. Why wasn't this done in the first gen? I assume the rechargeable battery is sized to give the 9 months of battery life the tech sheet proclaims. Obviously I am on day one so we will see. I'm going to see if it can at least make a month (the other one couldn't) if it does that, I will remain optimistic. It has an IPX7 *waterproof* rating. This is about at high a weather proof rating you can go. No need for a sheath or other covering. Supposedly it can take extreme heat and cold temps. Again, I will be monitoring closely as we are going into the summer time in GA. So all in all, I am optimistic. Time will tell - the big factors are battery life and standing up to the elements. Right now, I will give the lock 5 stars, and will update this review over time as I have more soak time with it. 5/30/23 Impressions after one week of ownership is still very good. It's rained considerably in my area (Atlanta, GA, USA) and the lock has held up. Weather was a problem with the gen 1 version. After 1 week I checked the battery level and it lost 3% (at 97%). If I were to forecast that out, this would get me about 8.33 mo of battery life. Not bad but I was hoping for a year (although it's inline with the tech specs of 9 months). However a million times better than the better life of the gen 1 unit. I have another gen 2 lock that I'm charging up and going to stick in freezer for a week and test out the battery life and see what that's like. 7/6/2023 It's now early July 6 and my first lock (I've since bought another, which I will talk about in a moment) This lock has been the major torrential downpours, the massive heat and humid hear in the Atlanta area and it's been flawless. None of the gen 1 issues have manifested itself. As of now, the battery is 80%, so approximately 48.5 days since I brought this lock online. The battery burn rate is about .41%/day, which should yield about 244 days of actual use. Igloohome says about 9 months max on this and it's not to far off (244 days is approximately 35 weeks, about 1 week shy). I think I may get the full 9 months or greater. Here's why. My second Igloohome gen 2 lock, I bought and put online on 5/31/23. I specifically wanted to do a cold weather test so I dumped it in the freezer, which is obviously below freezing temperatures. I left it there for well over a week and it was still about 100%. So the battery drain *seems* to be slower in colder temperatures than warmer ones. While in the freezer I was able to sync, lock, unlock, and all that without an issue. See pic of the lock with frost on it, and all lights working and totally functional. So right now this locks remains a 5 star product and Igloohome nailed it on gen 2. It *almost* makes the massive frustration and waste of money on the gen 1 worth (I have 2 gen 1s and will put them on indoor stuff). One recommendation I'd like to see Igloohome put in is the ability to tweak the BLE radio power. Where my locks are I'd love to be able to stand on the edge corner of my deck and sync. Most of the time it works but often enough it doesn't and I have to get a little closer. If I could boost the power (knowing I am going to trade off battery life) that would be advantageous to me. Conversely if you want to reduce it because you know you will pretty much be on top of the lock when syncing or using it, you can eek out more battery life. I have a bridge and will be testing that out next to see if I can get the remote status and lock/unlock features working. 12/12/2005 Two years in and zero issues. I am now up to 4 SP2 locks and love love love them. Battery life is beyond the initial specs. I am getting a year or maybe a little more in the mid-southeast US climate (full four seasons with many days above 95 degrees/below freezing) before it starts with the low battery beep tones. The locks take a pounding, rain,wind, direct sun, and look just as good as they did out of the box. I still haven't gotten around to re-trying my bridge as what I thought was my use-case (remote unlock anywhere) wasn't really necessary (you can use the app to generate a code for that). I have no idea how this can be improved other than a shackle extender.

I own five Igloohome locks - and they’re great. We especially like the Padlock 2, which survived two Maine winters (it ultimately gave up, but other smart locks barely made it through one rainstorm.) I also use the Igloohome rim lock, which is the only quality rim lock out there that is remotely programmable (you need the company’s WiFi bridge.) The locks have a unique remote password generating feature, however, so you don’t actually need the bridge to allow somebody access when you’re away (but I like the bridge’s functionality - with the exception of range. The lock needs to be pretty close to the bridge - I’d guess 15 feet, max - to interact. I also appreciate the excellent customer service. I’ve probably had to consult with Igloo four or five times, and my issues were always resolved quickly. Finally, there’s the AirBnB integration. That’s well-thought out and functional for users who might need it.

The lock is trash & want last long, it was real confusing when listening said you can generate access from anywhere, that part was a lie. Once I am out of Bluetooth range, it will not allow me to do anything. The listing is very misleading on that part, which is the only reason why I actually bought it. I will rate four stars, overall the lock is great, but the remote access is not true. Need to buy an additional jump router box or something.

Fantastic padlock with convenient features and wireless functionality. I have a lock on an exterior gate that I have open to drive to my house. Easy to open when it’s raining and dark as it opens up via my phone. Do not have Wi-Fi or power options near the gate lock, Blue Tooth works well. I have different codes set up for certain people that need to come to the house. There are also caregivers for my elderly father that need to come go easy for them to use. Had the Lock for about 9 months. The latch mechanism inside had broken and would not lock. Customer service reviewed the lock and sent a new replacement. Responsive and transaction was straightforward. New lock works great!!

1. I was not able to pair the device without setting up an account online. 2. You can set an 9 digit code, but ONLY for the Master PIN. 3. The exception to #2 (unverified, but speaking to tech support this is what they told me.) If you generate a random code it can be 7-9 digits. Otherwise you only can choose a 4-6 digit code manually. 4. I typed in the master code I changed and it did not open. The manual failed to tell you that you have to press an unlock but on the lower right of the keypad after you enter the code (support told me that). 5. The lock is sturdy and heavy and at least I can choose an 9 digit master PIN for what I need. So far except for the exceptions I would have give the lock 5 stars. So far.

Great lock, easy to program

We bought this lock because we were looking for a lock that wouldn't freeze in the cold snowy winter months. The lock performed very well in the cold. Other locks that we have tried would always freeze. My employees would be out their warming their keys with lighters or dumping their coffee on the lock anything to get it open in the middle of the night. We did have a small problem with the lock, but customer service was there to help us out. Overall, I recommend this lock for cold whether customers that need a lock that doesn't freeze up. We also like that we can have different codes for employees and can log when they arrive to work. Also, the lock is built very well.

First customer service is very bad. I sent an email saying the lock quit working to their support. After two days I got an email saying they would get back to me and send them a video and invoice. WHAT! They dont need that, just trying to dodge and delay to discourage people from support issues. This tactic is getting more common. After 33 days the shackle refused to lock. Tried all the fixes that was listed in the instructions, app etc. Nothing worked. Returned the lock via Amazon bless their little hearts. I thought this was going to be my answer for a suitable lock for my parking lot gate, note, wrong again.