IRIS USA 5 Gallon Lockable Storage Bins with Lids, 6 Pack - Made in USA, Heavy Duty, Stackable Containers, Garage Organizing Bins Moving Tubs, Rugged Sturdy Equipment Utility Box - Black

I have ordered these multiple times. Every time I was very happy with them. What I really like about them is the size, the durability, the strength, and the fact that they are lockable. I use them as storage in the garage and don’t have to worry about bugs getting in. They are also waterproof, at least in the rain. However, my last two orders have had broken boxes inside. When the first box came with broken boxes, I simply contacted Amazon and drove the 30 minutes away to Amazon return store and did the return and then drove 30 minutes back home. Within a few days, I received my next box of boxes and And I was happy and content. Then I ordered some more boxes since we are beginning to pack for a Move and wanted to store some things. Unfortunately, in that next order, there was also broken boxes. I was very dismayed and quite upset quite frankly. Out of six orders to have two of the boxes have broken items inside it was very disappointing. In my opinion, the broken boxes occurred by the shipping company. In my opinion, also, a different company should be used or packing needs to be improved. I’m still giving this four star review because the boxes themselves are fantastic. I will try buying some more again.

Nice storage boxes. Perfect for for the closet. I had one issue though, one of the boxes had a broken piece where the handle latches on which prevented me from latching it shut. I kept them anyway just to keep from re-boxing all of them up and dragging them down to ups. I gave it 5 stars because they are still nice. The latch could have broken during shipping.

Repeat buyer. They are a good size for me to move my inventory-crystals when they go into storage or to and from display set ups. Sturdy and locking lids that stack wonderfully even when full of heavy items they can still stack 6 high!

Bins are nice , very big, sturdy build. No packaging for protection, just a cardboard box. My 6 pack had broken latch and one latch that came off. The one that came off snapped right back on. I wish I could contact the seller to get a latch sent to me , but Amazon is only giving me two options return or replace. Both options mean I have to box up and drop them at ups store. I guess I'll just have one bin with out a latch at one end. Kinda sucks ,but much easier option. Would give the bins 5 stars if they could get them here in one piece.

I received broken bins and lids. I called customer support several times leaving messages with no response. 7 Nov. I emailed customer support with pictures, order information explained damaged items. 8 Nov. Iris US Celina Garcia, customer serv. rep. replied with the following info: Thank you for contacting us. We apologize that happened with your product. Do you know the exact model of your item? If not, can you send a picture of the label? Where was the original place of purchase? Can we have your shipping address, please? Could you check the bottom of the unit? The item will have a circle and an arrow pointing to which state it manufactured. (AZ, PA, TX or WI) This will help reduce instances such as this from occurring. Can you check for the second circle that has a number 1-12 and 2 numbers inside the circle? ATTACH PROOF OF PURCHASE ATTACH PICTURES OF THE DAMAGED ITEMS 8 Nov. I emailed pictures to assist in their QC and provided all information requested. 8 Nov. Iris US Rep. Celina Garcia Replied, Thank you for that information, I did go ahead and take care of this for you, we appreciate you reaching out to us. Shipping takes 10-14 business days. 8 Dec. NO REPLACEMENTS ITEMS ARE YET TO BE RECVD FROM IRIS, PER CELINA GARCIA, IRIS US. 9 Dec. Email reply sent to Celina Garcia, and phone calls to Iris US regarding, where are the replacement items for my broken bins & lids. No RESPONSE FROM THIS CO.!!! I provide them with all of their quality control info. in pics. to determine which facility is responsible, but they can't follow thru with sending out replacement items for already damaged merchandise?? This company is very difficult to reach, I have never had anyone answer the phone number provided or return a message i have left (which have been several) and does not appear to follow thru with what they say.

I have ordered IRIS products numerous times. I ordered the gray with red handles - 3 boxes of 6 and they all were delivered in Chicago weather intact. I use these for my yearly taxes with receipts, medical records, and other important papers. I am very happy with my purchase. I have tried other brands and the covers are not as tight as the IRIS brand.

Package arrived without visible dents or damage to the box. Upon opening immediately noticed the top lid was damaged. When fully taken out all the lids have damages and cracks 4/5 are at the section that has the hole for the lock. 1/5 was the opposite corner. The bins itself are mostly fine except one. Which latch was broken off. Another one had come off but the pin wasnt broken like the first one. Overall they're somewhat usable but the feature for being lockable is entirely defunct. The lids are thinner than the bins and seemingly prone to cracks, damage and perhaps crystalization. The capacity is good for about the same amount as a backpack.

BEWARE... Actual inner dimensions are all 1/4 inch LESS than listed in the description. Bins do not fit items that needed the dimensions to be what was described. Otherwise, they seem to be well made. Since we couldn't actually use them, we can't speak to how durable they might be.