The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department Paperback – 24 April 2011

We're currently in the process of reworking the flow in our ED. Dr. Crane's book has been an invaluable resource in helping us through this process. The book explains queuing theory and lean principles as well as how to apply theory into practice. This book provides a complete guide to any emergency department that is looking to improve their operations.

What is this a college textbook? $80 for a softcover and the pictures are in black and white! You can't even read a few of the pie charts because they are in black and white and you can't decipher 6 different shades of gray....The content is decent but there isn't anything in there that the million other Lean books don't have, it's just in the context of emergency services and priced 5 times as much.Basically the professor (Dr. Noon) saw an opportunity to partner with an ED physician (Dr. Crane) he had in his MBA class to take the same material that is in every other lean book, put a different context around it then price it like other professors price their text books.