Why does my app say end of tape and won’t print even though there is tape inside? Also won’t retract the tape with the double click.

Dear Mr/Ms. Smiling Outdoors, Greeting from SUPVAN and thank you for your email. We are very sorry to hear the above issue. Could you please try to take out the tape and reinsert it, and see whether the above issue can be resloved. Please feel free to contact us via Amazon message. We are more than happy to assist you any problem. Regards, SUPVAN

Does anyone know where to get the replacement labels for the Supvan E10? I ordered what was recommended and they do not fit.

Please click the "Visit the SUPVAN Store" under the title of the product page to enter the brand store where you can purchase E10-compatible labels.

Hi. Greeting from SUPVAN. The E10 label maker is made from China. With over 17 years of development in the printing industry, SUPVAN currently has more than 20 service centers worldwide. We fully utilize our industrial technical and apply it to home-use. Ensure high product quality and strong customer support. Please feel free to let us know if you need any help or have any problems. Regards, SUPVAN

ASIN	B09JRRBBJK
Additional Printer functions	Print Only
Batteries	1 Lithium Metal batteries required.
Best Sellers Rank	#437 in Office Products ( See Top 100 in Office Products ) #2 in Desktop Label Printers
Color Depth	1 bpp
Control Method	App
Controller Type	Android / iOS
Date First Available	October 19, 2021
Dual-sided printing	No
Duplex	Automatic
Global Trade Identification Number	06972717571347
Hardware Interface	USB Type C
Included Components	Label Printer, Manual, USB-C Cable, White Continuous Label * 1
Item Weight	0.704 ounces
Item model number	E10green
Language	English
Manufacturer	SUPVAN
Max Copy Speed (Black & White)	25 ppm
Max Input Sheet Capacity	1
Max copy resolution black-white	203 dpi
Max copy resolution color	203 dpi
Maximum Black and White Print Resolution	203 dpi
Maximum Color Print Resolution	203 dpi
Maximum Media Size	0.59 inch
Model Series	E10
Number of Trays	1
Number of USB 2 Ports	1
Output sheet capacity	50
Print media	Labels
Printer Ink Type	No Ink
Processor Count	1
Product Dimensions	5.12 x 3.23 x 1.42 inches
Scanner Type	Portable
Series Number	10
Sheet Size	0.59inx19.68ft Inches
Smart Home Compatibility	Smart Home Compatible
Specific Uses For Product	Home / Office / School
Supported Media Sizes	59 x 86 millimeters
Total USB Ports	1
Warranty Type	limited warranty
Wattage	10 watts

E10 Bluetooth Label Maker Machine with Tape, Continuous Waterproof Label, Versatile App with 35 Fonts and 1k+ Icons, Label Printer for Home, Kitchen, School, Office Organization, Green

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